Refund policy
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it. You’ll also need the receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 7 days after delivery as we were not contacted
To start a return, you can contact us at info@sueparryartworksdesigns.com.
Please note that returns will need to be sent to the following address: 8 Hollybush Drive, Brightwater, Tasman 7022 New Zealand
Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at
info@sueparryartworksdesigns.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item. Please email us info@sueparryartworksdesigns.com as soon as possible after receipt preferably with a photo attached of the item and issue/defect so that we can evaluate the issue and work with you towards making it right.
Sale Items ( if applicable )
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item please send an email to info@sueparryartworksdesigns.com , send your item to 8 Hollybush Drive, Brightwater, Tasman, 7022 NEW ZEALAND
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
If a refund is approved, you’ll be automatically refunded on your original payment method within 10 business days of approval. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. There is often some processing time before a refund is posted.
If you have still not received your refund within 7 days please contact us at info@sueparryartworksdesigns.com
If more than 15 business days have passed since we’ve approved your return, please contact us at info@sueparryartworksdesigns.com